Ordering
At www.elma-instruments.com you can order a wide range of our testing and measuring equipment. If you have inquiries about products not listed on the site, you are always welcome to contact us by phone, fax, or email.
All prices on elma-instruments.com are in EURO and are shown both with and without VAT. We reserve the right to: exchange rate changes, force majeure, delivery failures, tax changes, sold-out items, and typographical errors. Shipping costs are added to all orders.
A binding purchase agreement is not made with Elma Instruments A/S until you receive an order confirmation from Elma Instruments A/S.
Technical data, specifications, and images on the website are for guidance only.
Available manuals can be viewed and downloaded under each product. If you need assistance, we are of course available.
Delivery Time
Most products on the website are usually in stock at our warehouse in Denmark. Products marked in green are in stock and will be shipped within 1–3 business days. Products marked in orange are currently not in stock. You can usually expect delivery in 8–14 days.
Payment
Elma Instruments A/S accepts payment with Dankort, VISA/Dankort, VISA, VISA Electron, and MasterCard. Payment will not be charged to your account until the item is shipped. Card details are sent directly encrypted to our payment provider.
Right to Complain (Warranty)
As a consumer, you have a 2-year right of complaint covering manufacturing and material defects under normal use. You may have the product repaired, replaced, receive a refund, or a price reduction, depending on the situation. This is subject to the complaint being justified. For business purchases, the warranty is 1 year.
Damage caused by user errors, misuse, modifications, or incorrect use is not covered by the war-ranty. This includes overloading and incorrect voltage. Batteries, fuses, load cells, etc., are not cov-ered by warranty.
Elma Instruments A/S tests all instruments by restoring their original configuration. If they pass testing without error, a test fee will be charged.
Elma Instruments A/S is not responsible for lost data or other indirect damages unless mandated by Danish law. In case of complaint, products can be delivered or shipped to Elma Instruments A/S, Ryttermarken 2, 3520 Farum. Return shipments with no postage or cash on delivery will not be accepted. Please include a copy of the invoice and fill out an RMA form (see under service).
Right of Withdrawal
For consumer purchases, you have a 14-day return right from the date of receipt. Notice of withdrawal must be sent by email to info@elma.dk, clearly stating that you wish to exercise your right of withdrawal, including your invoice number.
The item must be returned within 14 days of giving notice, in the same condition and quantity as received. Once received and approved, the purchase price will be refunded within a few days. Return shipping is your responsibility.
To receive a full refund, the product must be inspected as one would in a physical store—simple testing is allowed, but not actual use. The item and any accessories must be undamaged, clean, and without signs of use. Packaging is an important part of the product and must be returned intact to fulfill the return policy.
Any depreciation in value will be deducted from the refund amount.
Note: The right of withdrawal does not apply to business purchases.
Personal Data
When shopping on elma-instruments.com, you provide personal data such as name, address, email, and phone number. These are not shared with third parties.
For order fulfillment, we may need to share information with third parties like Post Denmark or other couriers. By ordering, you consent to this sharing for processing and delivery.
Card details are encrypted and sent directly to our payment provider. Elma Instruments A/S does not have access to your card information. We only share personal data if required by law or court order.
Special Terms for Businesses
- No right of withdrawal for business customers.
- 1-year warranty from the original invoice date.
- Replacement or repair does not reset the warranty period.
- Elma Instruments A/S retains ownership of goods until full payment is made.
See also our business sales and delivery terms.
General Terms
General:
These terms apply to all orders unless otherwise agreed in writing.
All prices are in EURO excluding taxes, shipping, and packaging. Prices may change without notice.
Offers are valid for 14 days unless otherwise noted. Orders are binding only when shipped or confirmed.
Net 14 days. Late payments incur 1.2% interest per month. Payments may not be withheld due to counterclaims.
Shipping:
Shipping is at buyer’s risk unless otherwise agreed. Estimated delivery times start from order receipt. We are not liable for delays due to supplier issues or unforeseen events.
We reserve the right to correct errors and make changes to specifications.
Only accepted by prior agreement. Must be undamaged, in original packaging, with delivery note or invoice. A 20% fee (minimum EUR 10) and a testing/handling fee will be deducted. Custom-order items cannot be returned.
Must be submitted within 8 days of receipt. Manufacturing defects are covered for 1 year. Remedies may include repair or exchange. No further claims are accepted.
We are liable only if the defect is proven to be our fault. Liability is limited to 1 year and max. DKK 150,000 for property damage.
We are never liable for loss of earnings, indirect damages, or consequential losses.
Retention of Title:
Title remains with Elma Instruments A/S until full payment is received. Documentation may not be shared without our written permission.
Elma Instruments A/S complies with EU export control regulations and sanctions. Buyers are responsible for compliance when reselling outside the EU. See sanctioned countries here: https://eksportkontrol.erhvervsstyrelsen.dk